IMPORTANT INFORMATION

Please note that Canada Computers reserves the right to cancel any order due to no stock or information errors. As of June 8, 2009, Canada Computers will not accept any purchase made more than $500 via Paypal. All purchases over $500 must be paid by either Online Banking or Credit Card.

Payment Method
Canada Computers accepts Credit Card (Visa and MasterCard only), Electronic Money Transfer (via Online Banking - Bill Payment). and PayPal payment (purchase less than $500). We accept bill payment through the following banks: Bank of Montreal, CIBC, Royal Bank of Canada, Scotia Bank, TD Canada Trust, and National Bank of Canada. We also accept electronic payments through Credit Union Central of British Columbia, which includes credit unions in British Columbia, Alberta and Saskatchewan, as well as Canadian Western Bank and Citizens Bank of Canada. We now accept PayPal payment* (pppay@canadacomputers.com ; input your order number in the subject line). You may find more detail on the online banking and payment procedure here. Canada Computers does not accept overseas credit cards at this time.

*Paypal payment must not exceed $500

Your shipping information must match your credit card billing information. Canada Computers reserves the right to cancel any order that does not comply with this notice.

Processing Times
Please note that financial institutions take up to 1 business day to process your transaction. It will take 1-2 business days to confirm your payment and shipping information, once confirmed, your order will be shipped within 1 business day if all items are in stock.

For PayPal payment, as soon as paypal has confirmed the payment and shipping information; orders will be processed immediately and shipped the same day when the items are all in stock. Please note that your shipping information must match your credit card billing information. Canada Computers reserves the right to cancel any order that does not comply with this notice.

It may take up to 5 business days to aquire out of stock items. Please call or email us regarding ETA on special-order items before placing your order. If there will be a significant delay shipping your order, we will contact you.

Stock Availability
Our online stock reflects our local inventory. If you place an order for an item that is not in stock at our warehouse, please expect a delay until we can either bring in new stock or have stock transferred in from another location. If you are unsure about the availability of an item, please contact us by phone or email. Note: Due to stock variances and unforeseeable errors, stock levels may be inaccurate. As a result, some low stock items may not be accurately displayed.

Shipping
Canada Computers is currently offering flat rate shipping starting from $6.99. There are no handling or hidden fees, and no minimum purchase necessary. All orders to Yukon, Northwest Territories and Nunavut, will be assessed an additional shipping charge – contact us for a shipping quote or place your order and we will get back to you. Canada Computers does not ship to P.O. Box or RR addresses, we are sorry for the inconvenience.

The FLAT RATE SHIPPING offer is intended for end users only. Any large quantity orders, such as by resellers, may be assessed additional shipping charges. Please contact our Corporate Sales Department if you are a reseller, a government or educational institution, or medium to large business.

All orders will be shipped by UPS ground shipping. Transit time may take between 1-6 business days depending on location. You will be provided with a tracking number once your order has been shipped.

Return and Warranty Policies
Canada Computers will not be responsible for damage during shippment. The customer must inspect the package for signs of tampering or phsyical damage before accepting delivery. Once the package is accepted, and there is damage to the product(s), the customer will be responsible for filing a claim with UPS. Canada Computers will provide necessary assistance as required.

See our return and warranty policies page for information regarding returns, exchanges, refunds, and warranty procedures.